What is Virgin Casino?
Virgin Casino is an online gambling platform that offers a wide range of casino games, including slots, table games, bingo, and live dealer games. It’s part of the Virgin Group, known for its ventures in various sectors like travel, entertainment, and lifestyle. Virgin Casino provides players with a secure, regulated, and entertaining online gaming experience, complete with bonuses, promotions, and customer support.
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What is the LUOC Rating for Virgin Casino?
Virgin Casino impresses in our detailed evaluation, marked by its extensive game selection, outstanding customer service, stringent security protocols, and attractive bonus offerings. Below is a breakdown of our ratings for each aspect of the casino:
| Review Criteria | Score (1-100) |
|---|---|
| Game Selection | 90 |
| Software Providers | 94 |
| User Experience | 80 |
| Security and Fair Play | 90 |
| Customer Support | 90 |
| Bonuses and Promotions | 80 |
What Factors Did We Consider in Our Rating?
In our comprehensive review of Virgin Casino, we took into account 6 important factors:
- Game Variety: The diversity and quality of games, including slots, table games, and live dealer options.
- Security and Licensing: The casino’s adherence to regulatory standards and the robustness of its security measures.
- Customer Support: The availability, responsiveness, and helpfulness of the support team.
- Payment Options: The range and reliability of deposit and withdrawal methods.
- Promotions and Bonuses: The attractiveness and fairness of promotional offers.
- User Experience: The overall navigability, design, and functionality of the casino’s website and mobile app.
By considering these comprehensive factors, we aim to provide an accurate and reliable rating that reflects Virgin Casino’s performance across various aspects critical to a fulfilling online gaming experience.
Who Owns Virgin Casino?
Virgin Casino is owned by Gamesys, a leading online gaming operator.
History of Ownership of the Virgin Casino
Virgin Casino has a rich history that spans several decades. Here’s a brief timeline of its journey:
- 1983: Virgin Games was founded as a division of the Virgin Group.
- 1987/1988: Virgin Games bought the budget publisher Mastertronic and changed its name to Virgin Mastertronic.
- 1991: Virgin Mastertronic changed its name back to Virgin Games.
- 1993/1994: Virgin Games changed its name to Virgin Interactive Entertainment.
- 1999: Virgin Interactive Entertainment was acquired by Titus Software.
- 2003: Virgin Interactive Entertainment changed its name to Avalon Interactive.
- 2003: An unrelated online casino service called Virgin Games Ltd. is founded.
Throughout its history, Virgin Games has been transferred to different owners a handful of times, with each company putting a new spin on the business. By the late 80s, Virgin Games had become a multimedia powerhouse of the time, with divisions across the UK, Europe, and the US.
In terms of casino gaming, Virgin Games became the exclusive owner of the very first computer versions of Scrabble, Monopoly, and Cluedo. These games are hugely successful online today and are some of the most popular titles to be played online
Where is Virgin Casino Located?
Virgin Casino operates exclusively online and does not have a physical presence. However, Gamesys US LLC, the company behind Virgin Casino, is headquartered in Jersey City, New Jersey, United States. The specific address is 10 Picardy Place, Jersey City, NJ 07306. While players can access Virgin Casino from multiple locations worldwide, its operational base and corporate headquarters are situated in New Jersey.
When was Virgin Casino Established?
Virgin Casino was established in the year 2013. This online casino was introduced as part of a partnership with the Virgin Group, a multinational corporation known for its diverse ventures, and the Gamesys Group, a software developer and operator of online casinos and bingo sites. It was one of the first online casinos to be licensed and regulated in New Jersey, following the legalization of online gambling in the state in the same year.
Does Virgin Casino have an App?
Yes, Virgin Casino does have an App. The app provides a seamless gaming experience, allowing users to access a wide range of games and features directly from their mobile devices. The Virgin Casino app is designed to be user-friendly, with intuitive navigation and a sleek interface, making it easy for players to find their favorite games and manage their accounts.
Is the Virgin Casino App available for iOS?
Yes, the Virgin Casino App is available for iOS. It can be downloaded directly from the Apple App Store. The iOS version of the app is fully optimized for iPhones and iPads, ensuring smooth gameplay and high-quality graphics. The app requires iOS 9.0 or later and is compatible with iPhone, iPad, and iPod touch.
| Platform | Availability |
|---|---|
| iOS | Yes |
Is the Virgin Casino App available for Android?
Yes, the Virgin Casino App is available for Android devices. It can be downloaded directly from the Virgin Casino website or the Google Play Store. Users must ensure they have Android 4.1 or a newer version installed on their device to use the Virgin Casino App.
Is the Virgin Casino App available for Tablet Devices?
Yes, the Virgin Casino App is compatible with tablet devices. Android tablet users can download the app from the Virgin Casino website or Google Play Store, while iPad users can get it from the Apple App Store. Tablets require the same system requirements as smartphones – Android 4.1 or later for Android tablets, and iOS 9.0 or later for iPads.
The following table shows the compatibility of the Virgin Casino App with different devices and operating systems:
| Device | Operating System | Compatibility |
|---|---|---|
| Android smartphones | Android 4.1 or later | Yes |
| Android tablets | Android 4.1 or later | Yes |
| iPhones | iOS 9.0 or later | Yes |
| iPads | iOS 9.0 or later | Yes |
Which Games are Available in Virgin Online Casino?
The Virgin Online Casino offers a diverse range of casino games that cater to various types of players. The game selection includes several categories such as Slots, Blackjack, Roulette, Video Poker, and Bingo. In total, the casino offers over 200 games, ensuring a broad spectrum of choices for players.
- Slots: With over 150 options, the slot games range from classic three-reel games to more advanced slots with multiple paylines and bonus features.
- Blackjack: The casino offers various blackjack games, including Multihand Blackjack, Single Deck Blackjack, and High Stakes Blackjack.
- Roulette: Players can choose from American Roulette, European Roulette, and French Roulette.
- Video Poker: The selection includes popular versions like Jacks or Better, Double Double Bonus Poker, and Triple Play Draw Poker.
- Bingo: The 90 Ball Bingo game is available, offering players the opportunity to win jackpots.
| Game Category | Number of Games |
|---|---|
| Slots | 150+ |
| Blackjack | Various |
| Roulette | Various |
| Video Poker | Various |
| Bingo | 1 |
Which Games are Most Popular in Virgin Online Casino?
While the popularity of games can vary based on player preferences, certain games stand out in the Virgin Online Casino due to their high play rates and positive player reviews.
- Deal or No Deal: This slot game is based on the popular TV show and is a hit among players due to its engaging gameplay and bonus features.
- Cleopatra: A classic slot game that’s known for its high-quality graphics and potential for big wins.
- Single Deck Blackjack: This game is popular among players who enjoy the traditional casino experience.
- European Roulette: This roulette variant is well-liked due to its lower house edge compared to American Roulette.
- 90 Ball Bingo: The only bingo game on the platform, it has a solid player base and offers substantial jackpot prizes.
| Popular Game | Game Category |
|---|---|
| Deal or No Deal | Slots |
| Cleopatra | Slots |
| Single Deck Blackjack | Blackjack |
| European Roulette | Roulette |
| 90 Ball Bingo | Bingo |
What Unique Gaming Features Does Virgin Online Casino Have?
Virgin Online Casino brings a unique blend of features that enhance the gaming experience. One of the notable features is the Community Jackpot. This feature allows players to win a share of a jackpot when another player hits it. Regardless of whether a player is online or not, they can still win a share of the jackpot, making the gaming experience more exciting and rewarding.
Another distinctive feature is the V*Points Loyalty Program which rewards players for every dollar they wager, regardless of whether they win or lose. The points accumulated can then be exchanged for bonus money or Virgin Atlantic Flying Club Miles.
Lastly, Virgin Online Casino offers a unique Demo Mode feature that allows players to try out games for free before wagering real money. This feature helps new players familiarize themselves with the games and their mechanics.
| Feature | Description |
|---|---|
| Community Jackpot | Players can win a share of a jackpot when another player hits it |
| V*Points Loyalty Program | Rewards players for every dollar they wager, points can be exchanged for bonus money or Virgin Atlantic Flying Club Miles |
| Demo Mode | Allows players to try out games for free before wagering real money |
What are the Most Popular Slots at Virgin Online Casino?
Virgin Online Casino offers a wide variety of slot games. However, the most popular ones among players include Cleopatra, Da Vinci Diamonds, and Double Diamond. These games are known for their enticing graphics, immersive gameplay, and lucrative bonus features.
Additionally, the casino features exclusive slots that are only available on their platform. Secrets of the Phoenix and Tiki Island are two such slots that have garnered a huge fan base due to their unique themes and high payouts.
| Slot Game | Popularity Reason |
|---|---|
| Cleopatra | Enticing graphics, immersive gameplay, lucrative bonus features |
| Da Vinci Diamonds | Enticing graphics, immersive gameplay, lucrative bonus features |
| Double Diamond | Enticing graphics, immersive gameplay, lucrative bonus features |
| Secrets of the Phoenix (Exclusive) | Unique theme, high payouts |
| Tiki Island (Exclusive) | Unique theme, high payouts |
Are Live Dealer Games Available at Virgin Online Casino?
Yes, Virgin Online Casino offers a variety of live dealer games. Here are some of the most popular games at Virgin Online Casino with descriptions:
| Game Category | Description |
|---|---|
| Blackjack | Engage in the classic card game, aiming to beat the dealer by getting a hand total closest to 21 without going over. |
| Roulette | Place your bets on where you think the ball will land in the spinning wheel, with various types of bets available. |
| Baccarat | Compare your cards with the dealer’s in this simple yet elegant game, aiming for a total closest to 9. |
| Poker | Test your strategy and bluffing skills in different variations of poker, a staple in any casino. |
| Game Shows | Participate in unique and interactive game shows designed to provide a thrilling and immersive experience. |
Which payment methods are available in Virgin Casino?
Virgin Casino offers a variety of payment methods to its users. These include credit and debit cards, wire transfers, Skrill, and Instant e-Checks (ACH). However, it does not currently support cryptocurrency options such as Bitcoin.
Table 2: Payment Methods Available at Virgin Casino
| Payment Method | Availability |
|---|---|
| Credit/Debit Cards | Yes |
| Wire Transfers | Yes |
| Skrill | Yes |
| Instant e-Checks (ACH) | Yes |
| Cryptocurrencies | No |
Can you use a debit card for Virgin Casino?
Yes, you can use a debit card for Virgin Casino. It is one of the accepted payment methods. Deposits made via a debit card are typically processed instantly, allowing players to begin gaming immediately.
| Payment Method | Processing Time |
|---|---|
| Debit Card | Instant |
Can you use PayPal for Virgin Casinos?
Yes, you can use PayPal as a payment method for Virgin Casinos. Virgin Games allows for various payment methods to be used to deposit money to play accounts, and one of the simplest methods is an e-wallet like PayPal.
Please note that the minimum deposit and withdrawal amount at Virgin Games is £10. If you are using PayPal, the maximum deposit is capped at £5,500. The processing time for PayPal withdrawals is typically 1 day.
What Bonuses and Promotions Does Virgin Casino Offer?
Virgin Casino offers a variety of bonuses and promotions for its players. Here are some of the key promotions:
- Welcome Offer: Virgin Casino provides bonus rollouts periodically throughout the year that include deposit matches, bonus spins, real cash back, and welcome promotions. At the time of the search, the Virgin Casino welcome offer is redeemable by using a bonus code.
- $100 Cash Back: All new players who enter the bonus code are eligible for up to $100 in real cash back to their account. After signing up, a deposit valued at a minimum of $10 and placing a wager will make you eligible for the promotion.
- Free Games: The Virgin Casino also offers free games, a unique feature that allows new players to try the casino without depositing real money.
- Other Promotions: After the welcome promotion, Virgin Casino also offers promotions to existing players throughout the year.
Please note that these promotions often change throughout the year, and can also be accompanied by deposit matches, bonus spins, or juiced bets on first wagers. Always check the official Virgin Casino website for the most up-to-date information
How do I claim my welcome offer?
Claiming your welcome offer at Virgin Casino is a straightforward process. Here are the steps you need to follow:
- Sign up for an account at Virgin Games.
- Opt into the promotion by selecting either the free spins offer or the free bingo tickets offer.
- Deposit and wager £10 in cash on any game.
- The bonus expires in 30 days
What Types of Ongoing Promotions Does Virgin Casino Offer?
Virgin Casino offers a variety of ongoing promotions for its players. Here are some of the key ongoing promotions:
- Daily Cashback Offer: At the time of writing, there was a daily 10% cashback offer.
- Prize Draw: There was also a £10,000 prize draw.
- Live Casino Offer: New members who use a promo code and wager £50 on Signature Blackjack within 30 days from deposit are eligible for this offer.
- Free Games: Virgin Casino offers free games, allowing players to try the casino without depositing real money.
- Refer a Friend: Virgin Casino has a refer-a-friend offer.
Please note that these promotions often change throughout the year. Always check the official Virgin Casino website for the most up-to-date information.
How Do You Deposit and Withdraw Money from Virgin Casino?
Depositing and withdrawing money at Virgin Casino is straightforward. For deposits:
- Credit/Debit Cards: Visa and MasterCard are accepted.
- E-checks (ACH): Players can directly transfer funds to their casino account from their bank account.
- Online Bank Transfer: Players can use their online banking to transfer funds.
- PayNearMe: Deposit cash at a local 7-Eleven store.
- Skrill: An online e-wallet option.
- Cash at the Casino: Players can deposit cash directly at the Tropicana Casino and Resort in Atlantic City.
For withdrawals:
- ACH (e-checks): Players can withdraw directly to their bank account.
- Check: Players can receive a check by mail.
- Cash at the Casino: Players can withdraw cash at the Tropicana Casino and Resort in Atlantic City.
- Skrill: An online e-wallet option.
| Deposit Method | Withdrawal Method |
|---|---|
| Credit/Debit Cards (Visa, MasterCard) | ACH (e-checks) |
| E-checks (ACH) | Check by mail |
| Online Bank Transfer | Cash at the Casino |
| PayNearMe | Skrill |
| Skrill | |
| Cash at the Casino |
How Long Does Virgin Casino Take to Pay Out?
Virgin Casino typically processes payouts within 24 hours. However, the total time it takes for the funds to reach your account depends on the withdrawal method you choose. Here is a brief overview:
| Method | Estimated Payout Time |
|---|---|
| ACH | 3-5 business days |
| Check | 7-10 business days |
| Neteller | 2-3 business days |
| Skrill | 2-3 business days |
These timelines start after the initial 24-hour processing period. Delays may occur if additional verification is necessary.
What is the Withdrawal Process at Virgin Casino?
The withdrawal process at Virgin Casino is straightforward and can be completed in six simple steps:
- Log into your Virgin Casino account.
- Navigate to the ‘Cashier’ section.
- Select ‘Withdraw’.
- Choose your preferred withdrawal method.
- Enter the amount you wish to withdraw.
- Click ‘Withdraw’ to confirm.
After this, the casino reviews the withdrawal request, which usually takes up to 24 hours. Following approval, the funds are transferred using the method you selected. Keep in mind that you may need to provide additional documentation for verification purposes. This process ensures the security of your transactions and complies with regulatory requirements.
Is Customer Service Good at Virgin Casino?
Yes, Virgin Casino is renowned for its high-quality customer service, providing fast and efficient help to its users. They have a dedicated customer support team that is trained to handle all types of inquiries, ensuring a positive gaming experience for all players.
What Support Options Does Virgin Casino Provide?
Virgin Casino offers multiple support options for its customers:
- Live Chat: Virgin Casino offers 24/7 live chat support for immediate assistance.
- Email Support: Customers can contact Virgin Casino’s support team via email for less urgent issues.
- Phone Support: Virgin Casino also provides phone support for customers who prefer speaking directly to a support agent.
- FAQs: The casino has an extensive FAQ section on its website where customers can find answers to common queries.
| Support Option | Availability |
|---|---|
| Live Chat | 24/7 |
| Email Support | Yes |
| Phone Support | Yes |
| FAQs | Yes |
How Responsive is the Customer Service at Virgin Casino?
Customer service at Virgin Casino is highly responsive and available 24/7 through multiple communication channels like live chat, email, and phone. The average response time for live chat and phone calls is within 5 minutes, while email responses are typically received within 24 hours. The customer service team is knowledgeable and efficient, addressing player concerns with speed and precision.
| Communication Channel | Average Response Time |
|---|---|
| Live Chat | 5 minutes |
| Phone | 5 minutes |
| 24 hours |
Is Virgin Casino Safe?
Virgin Casino is indeed safe. The platform employs advanced SSL encryption technology to protect player information. It is licensed and regulated by the New Jersey Division of Gaming Enforcement, ensuring fair play and adherence to stringent safety standards. Virgin Casino also promotes responsible gaming and provides tools for players to control their gambling habits. The site’s privacy policy further underscores its commitment to protecting user data.
| Safety Feature | Description |
|---|---|
| SSL Encryption | Protects player information |
| NJ Division of Gaming Enforcement | Regulates and ensures fair play |
| Responsible Gaming Tools | Helps control gambling habits |
| Privacy Policy | Outlines the commitment to protect user data |
Is Virgin Casino Licensed and Regulated?
Yes, Virgin Casino is thoroughly licensed and regulated. The casino operates under the license of Tropicana Atlantic City Corp and is regulated by the New Jersey Division of Gaming Enforcement per the Casino Control Act. This ensures that Virgin Casino operates within the confines of the law and adheres to strict standards to maintain its license.
| Authority | License |
|---|---|
| Tropicana Atlantic City Corp | License to operate |
| New Jersey Division of Gaming Enforcement | Regulatory oversight |
What Measures Does Virgin Casino Take to Ensure Player Safety?
Virgin Casino takes several measures to ensure player safety. They utilize state-of-the-art SSL encryption technology to protect the players’ data from unauthorized access. Furthermore, they comply with all regulatory requirements for player identity verification to prevent fraudulent activities. The casino also provides robust tools for responsible gambling, allowing players to set deposit limits, session time reminders, and self-exclusion options.
- SSL Encryption: Virgin Casino uses Secure Socket Layer (SSL) encryption to ensure all data is transmitted securely.
- Identity Verification: The casino utilizes a rigorous identity verification process to prevent fraud.
- Responsible Gambling Tools: Virgin Casino provides tools that allow players to manage their gambling habits effectively.
Which Casinos Are Similar to Virgin Casino?
- Tropicana Casino: Like Virgin Casino, Tropicana offers a variety of online slots and table games.
- Stars Casino: This casino shares the same software provider, Gamesys, resulting in a similar gaming experience.
- Golden Nugget Casino: Golden Nugget also provides a strong selection of games and has a comparable online platform.
- Betfair Casino: Betfair offers a similar range of games and promotions to Virgin Casino.
What are the Pros and Cons of Playing at Virgin Casino?
Pros:
- Variety of Games: Virgin Casino offers a wide range of games including slots, table games, and live dealer games.
- Promotions: Regular promotions and a rewarding loyalty program are available for players.
- Mobile App: Responsive and user-friendly mobile app for iOS and Android devices.
- Customer Support: Excellent customer support with live chat, phone, and email options.
- Secure Platform: The casino uses SSL encryption to ensure the safety of the player’s data.
Cons:
- Limited Live Dealer Games: The selection of live dealer games is not as extensive as some other online casinos.
- Geographical Restrictions: The casino is only available to players in certain locations, primarily in New Jersey.
- Limited Banking Options: Fewer banking options compared to other online casinos.
